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Help Desk Analyst Atlanta GA 30332 Remote
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Job Description
- Req#: 25-21381
Employer Industry: Information Technology Services
Why consider this job opportunity:
- Work remotely with flexibility, with the possibility of onsite reporting as needed
- Opportunity for career advancement within the Office of Information Technology
- Gain experience in a fast-paced environment with a diverse team
- Supportive work culture that emphasizes high-quality customer service
- Engage in administrative roles that contribute to the onboarding and offboarding processes
What to Expect (Job Responsibilities):
- Receive and track onboarding and offboarding requests, ensuring completeness and accuracy
- Submit requests for new accounts and equipment setup using the ServiceNow ticketing system
- Coordinate with application teams for additional access requests and monitor request progress
- Test new accounts for successful login and verify the accuracy of group memberships and network drives
- Communicate processed request statuses to hiring managers and resolve issues within SLA
What is Required (Qualifications):
- Associate degree in a related field or a minimum of 2+ years of help desk support experience
- At least one year of proven experience with helpdesk ticketing systems (e.g., ServiceNow, Remedy)
- Minimum 2+ years of experience working in a diverse, fast-paced environment
- Proficiency with Excel spreadsheets, including formulas and reporting
- Excellent oral, written, and interpersonal communication skills
How to Stand Out (Preferred Qualifications):
- Experience with ServiceNow or Okta is a plus
- Demonstrated ability to perform well under pressure in high-stakes situations
#InformationTechnology #HelpDeskSupport #RemoteWork #CareerAdvancement #CustomerService
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