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Job Description
- Req#: HELPD002069
Employer Industry: Information Technology Support Services
Why consider this job opportunity:
- Opportunity for hybrid work after an initial onsite period
- Supportive team environment with a focus on professional development
- Chance to work with a variety of hardware and software technologies
- Gain valuable experience in technical support and customer service
- Engage in continuous learning and knowledge transfer with colleagues
What to Expect (Job Responsibilities):
- Provide Tier 1 technical support for internal team members and clients
- Evaluate, prioritize, and resolve incoming support tickets professionally
- Follow standard operating procedures to log requests using ticket tracking software
- Resolve routine hardware and software issues, escalating complex problems as needed
- Maintain professionalism while ensuring high levels of customer satisfaction
What is Required (Qualifications):
- Must be at least 18 years of age
- Associate degree plus 1 year of experience providing end-user technical support preferred
- Excellent verbal and written communication skills
- Ability to provide outstanding customer service
- Proficient in Microsoft Office (Word, Excel, and Outlook)
How to Stand Out (Preferred Qualifications):
- Knowledge of SQL is a plus
- Ability to plan, organize, and coordinate work assignments effectively
- Experience in maintaining effective working relationships with team members
#InformationTechnology #TechnicalSupport #CustomerService #HybridWork #CareerDevelopment
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