What's your preference?
Job Description
- Req#: 538947
Employer Industry: Government Administration
Why consider this job opportunity:
- Salary up to $48,000
- Comprehensive benefits package including health and dental insurance, retirement plan, and paid parental leave
- Opportunity for career advancement within the Arizona Department of Administration
- Flexibility to work remotely within Arizona, promoting a better work/life balance
- Supportive work culture that emphasizes autonomy and trust
What to Expect (Job Responsibilities):
- Provide technical assistance and support for incoming queries and issues related to AZ360 and PageUp
- Re-assign and/or escalate tickets to other team members as necessary and assist with data integrity compliance audits
- Document, update, and communicate internal processes while providing problem resolution for complex issues
- Provide support and orientation to new users
- Monitor the internal customer service desk ticketing system to ensure timely resolution of requests
What is Required (Qualifications):
- Must be available and punctual for scheduled work shifts
- Minimum educational requirement: High School Diploma or GED
- Experience with customer service principles and technical support frameworks
- Familiarity with ERP systems, specifically AZ360, and specialized HR/Talent Management software like PageUp
- Background and reference check, including state and federal criminal records fingerprint check
How to Stand Out (Preferred Qualifications):
- Prior experience specifically supporting or using CGI Advantage (AZ360) or PageUp Talent Management software
- Previous experience providing technical support within a state or local government agency
#GovernmentJobs #TechnicalSupport #RemoteWork #CareerGrowth #ComprehensiveBenefits
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Arizona is on a mission to become the #1 state in the nation in which to live, work, play, get an education, and retire. Arizona state government plays a vital role in making this happen, and in order to maximize our potential the State of Arizona must operate in way that demonstrates a business-like approach. We are looking for enthusiastic and talented people to join the team.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.