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Help Desk Analyst (Remote)


PayCompetitive
LocationColorado
Employment typeFull-Time

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  • Job Description

      Req#: 5F6BE0D709
      Employer Industry: Information Technology

      Why consider this job opportunity:
      - Comprehensive medical, dental, and vision insurance options
      - 401(k) contributions and retirement planning support
      - Employee perks and wellness programs
      - Opportunities for professional growth and cross-functional IT experience
      - Hands-on technical support role with a diverse user base

      What to Expect (Job Responsibilities):
      - Troubleshoot and resolve hardware, software, and networking issues for desktops, laptops, printers, and multi-function devices across multiple locations
      - Provide LAN support and manage deployment of devices, imaging, and system configuration
      - Interface with end users and vendors via phone, email, or in person to resolve IT problems efficiently
      - Install, configure, and maintain software and network components, including terminal emulation software for host connections
      - Document issues, solutions, and system changes; maintain logs and diagnostic records

      What is Required (Qualifications):
      - Bachelor's degree or equivalent experience in IT or a related field
      - Proficiency in hardware troubleshooting, software support, and Active Directory administration
      - Experience with computer networking and LAN support
      - Strong problem-solving, analysis, and communication skills
      - Ability to work collaboratively in a team environment and assist users effectively

      How to Stand Out (Preferred Qualifications):
      - Familiarity with desktop imaging tools such as GHOST 8.0+; FOG experience is a plus
      - Experience supporting mobile devices, networked printers, and multi-function devices

      #InformationTechnology #HelpDeskSupport #CareerGrowth #ITJobs #TechnicalSupport
  • About the company

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