Remote Jobs
Help Desk Analyst - Remote
This job is now closed
Job Description
- Req#: R2401389
Employer Industry: Technology Services
Why Consider this Job Opportunity:
- Salary up to $67,040.00
- Opportunity for career advancement and growth within the organization
- Remote work opportunity anywhere within the continental U.S.
- Supportive and collaborative work environment
- Chance to work on cutting-edge technology projects
What to Expect (Job Responsibilities):
- Document, troubleshoot, and resolve customer requests via phone, email, ticketing system
- Analyze, triage, and resolve incidents, problems, and requests
- Update knowledge base and ensure SLA's are met
- Provide training and demos related to new processes or application features
- Assist with functional and regression testing as needed
What is Required (Qualifications):
- 1+ years experience working in a customer-orientated service role
- US Citizenship required
- Must be able to obtain Public Trust clearance
- Must reside and work in the United States
- Bachelor's or Associate degree preferred
How to Stand Out (Preferred Qualifications):
- Experience with Salesforce
- Track record of working across multiple teams to resolve issues
- Excellent communication skills
- Adaptable, dependable, and independent
- Experience with building and managing dashboards
#TechnologyServices #RemoteWork #CareerGrowth #CompetitivePay #CuttingEdgeTechnology
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.