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Help Desk Engineer I
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Job Description
- Req#: JR100424
Employer Industry: Software and Insurance Platform
Why consider this job opportunity:
- Pay range of $25.24/hour - $33.65/hour
- Comprehensive healthcare benefits including medical, dental, and vision options
- Employer-paid wellbeing programs and resources for mental health and wellness
- Opportunity for career advancement in a dynamic SaaS environment
- Paid vacation, sick time, and parental leave along with a 401(k) plan with employer match
- Hybrid work environment offering flexibility in work location
What to Expect (Job Responsibilities):
- Monitor and manage help desk requests, ensuring timely troubleshooting and ticket compliance
- Provide support to users via phone, chat, and remote tools for IT product inquiries
- Document and maintain an IT knowledge base, as well as manage inventory of assets
- Install and troubleshoot operating systems, software applications, and hardware issues
- Assist with user account management during onboarding and offboarding processes
What is Required (Qualifications):
- Bachelor’s Degree in an IT-related field or 3+ years of equivalent work experience
- 3-4 years of relevant corporate IT support experience, preferably in a SaaS environment
- Knowledge of MS Windows and Mac OS X operating systems
- Strong communication skills, both verbal and written, with attention to detail
- Familiarity with regulatory compliance standards and basic networking skills
How to Stand Out (Preferred Qualifications):
- Prior experience with Okta, Microsoft Office 365, Azure, AWS, GCP, and Google Workspace
- IT certifications are a plus
- Strong interpersonal skills and ability to build relationships across teams
- Experience in a high-growth, dynamic work environment
- Ability to adapt to rapidly changing priorities
#SoftwareDevelopment #ITSupport #CareerGrowth #HybridWork #EmployeeWellbeingAbout the company
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