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Job Description
- Req#: 6601
Employer Industry: IT Support Services
Why Consider this Job Opportunity:
- Salary up to $Competitive
- Opportunity for career advancement and growth within the organization
- Work remotely partially or full-time
- Supportive and collaborative work environment
- Chance to work with cutting-edge technologies
- Competitive benefits package offered
What to Expect (Job Responsibilities):
- Coordinate system trouble reports with various IT professionals
- Respond to user requests and escalate issues as necessary
- Organize help desk requests and assign tickets appropriately
- Maintain a publicly accessible website for helpdesk operations
- Provide user support for specialized technologies
What is Required (Qualifications):
- Minimum 5 years of help desk/support experience
- Strong technical understanding of IT systems
- Experience with database management, SQL, Java, JavaScript, and more
- Ability to prioritize requests and multitask in a fast-paced environment
- Good customer service and problem-solving skills
How to Stand Out (Preferred Qualifications):
- Working knowledge of the CDC National Program of Cancer Registries
- Strong team collaboration and communication skills
- Previous experience in customer service
- Ability to work well under pressure
#ITSupport #HelpDeskManager #CareerOpportunity #RemoteWork #CompetitivePay
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