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Job Description
- Req#: AFHC-24795
Employer Industry: IT Consulting
Why Consider this Job Opportunity:
- Competitive salary up to $100,000
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a real impact in the IT consulting industry
- Comprehensive benefits package offered
- Flexibility to work remotely
What to Expect (Job Responsibilities):
- Operate an analytic and technical Help Desk to support users with research analysis and technical questions
- Manage the Help Desk team, evaluate performance, and ensure timely customer service
- Recruit, train, and support Help Desk analysts and technicians
- Establish best practices in incident management process
- Prepare and deliver communications regarding incidents to the client
What is Required (Qualifications):
- Bachelor's Degree in Computer Science or related field
- Active ITIL v3 or higher certification
- 5+ years of experience in Help Desk management
- Experience with project cost estimates and client reporting
- Intermediate level knowledge of Microsoft Office applications
How to Stand Out (Preferred Qualifications):
- Master's Degree in related field of study or equivalent experience
- HDI Certification
- Help Desk management experience supporting the Centers for Medicare and Medicaid Services (CMS)
#ITConsulting #HelpDeskManager #CareerOpportunity #CompetitivePay #RemoteWork
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