Diné Development
Help Desk Manager/Administrator
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Job Description
- Req#: 5733
Employer Industry: Information Technology and Government Services
Why consider this job opportunity:
- Opportunity for career advancement in a leadership role within a growing organization
- Competitive salary commensurate with experience
- Supportive work environment focused on collaboration and innovation
- Chance to work on critical projects that impact federal, state, and tribal government agencies
- Commitment to community empowerment and economic development within the Navajo Nation
- Active Secret clearance required, enhancing your credentials in the IT field
What to Expect (Job Responsibilities):
- Lead and manage Tier II and Tier III Help Desk operations in accordance with government-approved procedures
- Supervise functional analysts, developers, and DBAs supporting application troubleshooting and defect resolution
- Oversee ticket management, escalation procedures, and defect/bug tracking
- Collect and analyze Help Desk metrics and report monthly
- Maintain and update user-facing documentation, knowledge bases, and standard operating procedures (SOPs)
What is Required (Qualifications):
- Active Secret clearance required
- Must have IAT-II certification
- Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
- 5+ years in IT help desk/support roles, with at least 2 years in a leadership capacity
- Strong knowledge of defect tracking and reporting in Agile software environments
How to Stand Out (Preferred Qualifications):
- Experience in DoD environments and familiarity with Service Desk tools and ITIL practices
- Excellent communication and customer service skills
#InformationTechnology #GovernmentServices #HelpDeskManagement #CareerOpportunity #CommunityEmpowerment
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