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Job Description
- Req#: 8124
Employer Industry: Information Technology Support Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Competitive salary based on experience
- Supportive and collaborative work environment
- Engage in hands-on technical support and problem-solving
- Chance to work with global IT teams and contribute to company-wide initiatives
- Proficiency in Spanish is a plus, enhancing communication in diverse environments
What to Expect (Job Responsibilities):
- Provide first-level and second-level support for desktops, laptops, mobile devices, printers, and other peripherals
- Troubleshoot hardware and software issues, escalating complex problems as needed
- Ensure IT support presence during all business hours, including coverage planning for breaks, vacations, and absences
- Work closely with global IT teams to align local support with company-wide standards
- Follow IT policies and procedures, including data protection and security protocols
What is Required (Qualifications):
- Associate or Bachelor's degree in Information Technology, Computer Science, or related field
- 5+ years of experience in IT support or helpdesk roles
- Strong knowledge of Windows OS, Microsoft 365, and common enterprise applications
- Basic knowledge of hardware, software, and networking concepts
- Excellent communication and interpersonal skills
How to Stand Out (Preferred Qualifications):
- Proficiency in writing and speaking Spanish
- Strong problem-solving skills and attention to detail
- Ability to work independently and as part of a team
- Eagerness to learn and adapt to new technologies
#InformationTechnology #ITSupport #CareerGrowth #TechnicalSupport #BilingualSkills
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