Remote Jobs
Help Desk Specialist
This job is now closed
Job Description
- Req#: 1185
Employer Industry: Weather and Climate Science Solutions
Why consider this job opportunity:
- Comprehensive healthcare for the employee at no monthly cost, covering medical, prescription drug, dental, and vision
- Personal Time Off (PTO) Policy plus paid holidays
- Highly competitive compensation plan regularly calibrated against industry benchmarks
- Employee Stock Ownership Plan (ESOP) - become a company owner!
- Opportunities for personalized career growth and development
- Spot bonuses for exceptional performance and annual Employee Recognition Awards with bonuses
What to Expect (Job Responsibilities):
- Provide Tier 2 and 3 operational IT support to all PMEL users, including desktop, laptop, and server support
- Manage account provisioning for onboarding personnel and maintain user accounts
- Troubleshoot and resolve issues with desktop and laptop computers, including hardware diagnostics
- Document all work performed in the CNSD ticketing application and manage the ticket queue
- Provide audiovisual support in PMEL conference rooms and assist with online meetings and webinars
What is Required (Qualifications):
- Minimum of 2 years of experience in Help Desk support
- Bachelor’s Degree in Computer Science or a related field (experience may be substituted in lieu of a degree)
- Proficiency in desktop and laptop computer administration and life-cycle management
- Familiarity with various operating systems, including Windows and Linux
- Strong problem-solving skills and ability to troubleshoot hardware and software issues
How to Stand Out (Preferred Qualifications):
- Experience in network printing support and troubleshooting
- Familiarity with multimedia support and online meeting software configuration
- Knowledge of government guidelines for systems security and procedures
- Experience with backup systems and data recovery processes
- Strong communication skills to effectively interact with users and team members
#WeatherScience #HelpDeskSupport #CareerGrowth #EmployeeOwnership #TechnicalServices
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