This job is now closed
Job Description
- Req#: 6201
Employer Industry: Government Contracting
Why consider this job opportunity:
- Opportunity for remote work flexibility
- Comprehensive benefits package including medical, dental, and vision plans
- Matching 401K and paid time off
- Tuition reimbursement plans available
- Recognition as a fast-growing leader in the government contracting field
What to Expect (Job Responsibilities):
- Provide Tier 2 Helpdesk support for GSA applications, including Asset and Transportation Management (ATM), Vendor Support Center (VSC), and GSA Advantage (ADV)
- Address and resolve complex IT issues escalated from Tier 1 support personnel
- Assist Tier 1 personnel in solving basic technical problems
- Communicate with internal GSA users and external customers via telephone and email
- Validate problems and provide solutions for elevated issues
What is Required (Qualifications):
- Must be a US Citizen or Permanent Resident and CLEARABLE for a Public Trust with an extensive background check
- 1-2 years of relevant experience in a Tier 1 help desk phone support environment
- Basic computer knowledge equivalent to A+ certification
- High-speed internet, a home landline, and USB headset are required
- Ability to work independently
How to Stand Out (Preferred Qualifications):
- HDI Customer Service Representative Certification desired
- Some college courses relevant to experience can be substituted for work experience
- Familiarity with ServiceNow or other help desk ticketing systems
#GovernmentContracting #RemoteWork #HelpDeskSupport #CustomerService #CareerGrowth
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
OBXtek is an award winning Service Disabled Veteran Owned Small Business (SDVOSB) providing Information Technology Engineering and Support, Program Management, Software Development, Testing, and Information Security services to the Federal Government. ...
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.