City of Ann Arbor
Help Desk Support Specialist
This job is now closed
Job Description
- Req#: HELPD002412
- Associate’s degree in computer science, information technology or related field
- Professional experience in working with computers and applications: at least 1 year
- Knowledge of computer hardware, software and networks
- Have or be able to obtain Microsoft Certified Professional (MCP) certification within one (1)year of date-of-hire
- Have or be able to obtain Comp TIA A+ Certification within one (1) year of date-of-hire.
- Bachelor’s degree in computer science, information technology or related field
- At least two years of experience in working with computers and applications
- Microsoft Certified Solution Expert (MCSE) and/or Microsoft Specialist certification
- Knowledge and experience in computer programming/scripting
- Valid MI Driver’s License
Grade 5 - Help Desk Support Specialist
Salary: $55,000 to $65,000 (Offer will be commensurate with experience)
Benefits offered for this opportunity: 2024-Non-Union Benefits Summary
Role Summary:
Provides first line technical support to the City’s Information Technology (IT) users. Responds to a variety of service requests including, troubleshooting of software, hardware and network issues, implements new hardware/software, documents procedures, problems and resolutions. Works on related IT projects.
Education, Training and Experience Required:
Education, Training and Experience Preferred:
Licensing Requirements (position requirements at entry)
View Additional Requirements and Information at: Help Desk Support Specialist
About the company
Ann Arbor is a city in the US state of Michigan and the county seat of Washtenaw County.
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