Employer Industry: Higher Education IT Support

Why consider this job opportunity:
- Competitive starting pay at $15.00/hour with the potential for a raise to $15.25/hour after the first month
- Flexible scheduling that accommodates student class schedules
- Opportunity for professional development through future candidate interviews and community presentations
- Gain valuable customer service and technical skills that enhance post-graduation employability
- Be part of a supportive community of fellow student employees

What to Expect (Job Responsibilities):
- Provide exemplary customer service to users via phone, chat, and email
- Assist customers with software and tools, including NetID, DUO Accounts, and learning software
- Collaborate with DoIT staff to resolve customer inquiries and ensure case resolution
- Participate in ongoing training and development opportunities
- Engage in teamwork and collaboration with other student employees and full-time staff

What is Required (Qualifications):
- Must be enrolled as a student in the greater Madison area
- Availability to work a minimum of 10 hours/week, including at least 8 hours between 7am and 5pm Monday to Thursday
- Willingness to work through Fall 2024 and Spring 2025
- Attention to detail and a strong desire to learn
- No prior experience necessary; all training will be provided

How to Stand Out (Preferred Qualifications):
- Experience in customer service, interpersonal, and communication skills
- Familiarity with troubleshooting software/hardware, user accounts, and internet connectivity
- Demonstrated ability to work effectively in a team environment

#HigherEducation #ITSupport #StudentJobs #CustomerService #ProfessionalDevelopment

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.