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Help Desk Support Specialist (Remote) | Network Solutions
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Job Description
- Req#: 19820
Employer Industry: Professional Services
Why consider this job opportunity:
- Hourly pay rate of up to $19.23
- Access to comprehensive medical and dental insurance
- Opportunities for retirement savings and life and disability insurance
- Education assistance and certification incentives available
- Supportive work environment with a focus on professional growth
- Potential for flexible work arrangements
What to Expect (Job Responsibilities):
- Troubleshoot and provide instruction over the phone following a set knowledge base format
- Diagnose and analyze complex scenarios related to branch video and phone systems, access issues, and data connectivity
- Complete user requests and routine troubleshooting scenarios, including password resets and general information inquiries
- Prioritize work based on severity level and time sensitivity of issues
- Provide excellent customer service while accurately documenting trends for effective problem management
What is Required (Qualifications):
- Associate degree in computer science or a related field or 2 years of related work experience
- Previous experience in a call center environment preferred
- Ability to use general office equipment
- Proficient use of applicable technology
- Strong verbal and written communication skills across all levels of the organization
How to Stand Out (Preferred Qualifications):
- Ability to maintain a suitable workspace and high-speed internet access
- Demonstrated ability to follow technical instructions and guidelines
- Experience documenting daily activities and system functions
- Willingness to occasionally work on weekends and holidays
#ProfessionalServices #CustomerSupport #CareerGrowth #ComprehensiveBenefits #TechnicalSupport
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