Remote Jobs
Help Desk Support Technician
5 days agoWhat's your preference?
Job Description
- Req#: 70583
Employer Industry: Healthcare IT Support
Why consider this job opportunity:
- Salary up to $27.49 per hour
- Opportunity for career advancement and growth within the organization
- Primarily remote work environment with occasional on-site requirements
- Supportive and collaborative work environment focused on customer service
- Initial training provided to ensure technician proficiency
- Chance to work in a fast-paced setting with a focus on problem-solving and customer satisfaction
What to Expect (Job Responsibilities):
- Serve as the first point of contact for employees seeking IT support, providing basic troubleshooting and password resets
- Ensure a positive customer service experience while triaging issues and escalating complex problems as needed
- Assist users with technical issues related to various operating systems and devices
- Utilize telecommunication and ticketing systems effectively to manage support inquiries
- Maintain compliance with HIPAA regulations when handling sensitive patient information
What is Required (Qualifications):
- High school diploma or equivalent required
- IT support experience, help desk, or customer service experience
- Familiarity with HIPAA regulations and handling sensitive patient information
- Strong verbal and written communication skills
- Ability to manage multiple priorities in a fast-paced environment
How to Stand Out (Preferred Qualifications):
- CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or Certified Healthcare Technology Specialist (CHTS) certification
- Experience using customer relationship management (CRM) software or ticketing systems like ServiceNow
- Knowledge of secure communication tools for maintaining HIPAA compliance
- Understanding of Windows, MacOS, iOS, and Android systems
- Strong analytical skills for effective troubleshooting
#HealthcareIT #CustomerService #RemoteWork #TechSupport #CareerGrowth
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