Remote Jobs
Help Desk Support Technician
This job is now closed
Job Description
- Req#: 75400_Nnw3YoD5QXtx
Employer Industry: Higher Education
Why consider this job opportunity:
- Salary range from $41,655 to $44,000, commensurate with experience
- Full-time position with a structured schedule from Monday to Friday, including occasional Saturday support
- Opportunity to work in a dynamic educational environment serving a diverse community
- Chance to contribute to the success of students, faculty, and staff by providing essential IT support
- Supportive work culture that encourages teamwork and effective communication
- Potential for professional development and skill enhancement in IT support roles
What to Expect (Job Responsibilities):
- Provide first-level Help Desk support for the Office of Information Systems during the second shift
- Troubleshoot and resolve technical issues for both local and remote users efficiently
- Enter trouble tickets into the Help Desk ticketing system and escalate issues as necessary
- Monitor system logs for errors and determine when to escalate error conditions
- Assist in the development and maintenance of procedural manuals related to computer and telecommunications operations
What is Required (Qualifications):
- Knowledge of LAN, WAN, and wireless configuration, including protocols such as TCP/IP
- Demonstrated ability to troubleshoot Mac and PC computers and their operating systems
- Ability to set up and support mobile devices, including iOS and Android
- A+ Certification or equivalent
- Effective communication skills at both technical and end-user levels, both orally and in writing
How to Stand Out (Preferred Qualifications):
- Previous experience in an IT support role
#HigherEducation #ITSupport #CareerOpportunity #TechnicalAssistance #ProfessionalDevelopment
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.