Employer Industry: Higher Education

Why consider this job opportunity:
- Salary up to $45,500, commensurate with experience
- Full-time position with a structured schedule (Monday - Friday, 1:30 PM to 10:00 PM) and occasional Saturday support
- Opportunity to work in a dynamic educational environment that supports nearly 28,000 students
- Ability to develop and maintain procedural manuals for computer and telecommunications operations
- Supportive role in helping students, faculty, and staff with technology issues
- Chance to contribute to the technological advancement of a regional educational institution

What to Expect (Job Responsibilities):
- Provide first-level Help Desk support for the Office of Information Systems
- Troubleshoot and resolve technical issues for local and remote users
- Offer support for desktop, mobile, and cloud-based technology to students, faculty, and staff
- Enter trouble tickets into the Help Desk ticketing system and escalate advanced support requests as necessary
- Monitor system logs for errors and control the execution of batch jobs

What is Required (Qualifications):
- Knowledge of LAN, WAN, and wireless configuration, including TCP/IP protocols
- Demonstrated ability to troubleshoot Mac and PC computers and their operating systems (Windows 10 & MacOS)
- Ability to set up and support mobile devices, including iOS and Android
- Effective communication skills at both technical and end-user levels, both orally and in writing
- A+ Certification or equivalent

How to Stand Out (Preferred Qualifications):
- Previous experience in an IT support role

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