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Help Desk Support Technician
5 days agoWhat's your preference?
Job Description
- Req#: 90453_jJ349HeVjIFV
Employer Industry: Higher Education
Why consider this job opportunity:
- Salary of $21.25 per hour for part-time work
- Opportunity for career advancement within the educational sector
- Work in a collaborative environment focused on supporting students and faculty
- Chance to make a positive impact on the technology experience of users at the college
- Hands-on experience with a variety of technologies, including desktop, mobile, and cloud-based systems
- Essential role in maintaining IT services that support the educational mission of the college
What to Expect (Job Responsibilities):
- Provide first-level help desk support to faculty, staff, and students, ensuring effective communication for technical support requests
- Assist in setting up user accounts, resetting passwords, and managing multi-factor authentication for network access
- Record and manage trouble tickets in the Help Desk ticketing system, escalating unresolved issues as necessary
- Support WiFi connectivity and VPN access for faculty and staff, ensuring seamless network connections
- Develop and update technical documentation, including troubleshooting guides and user manuals
What is Required (Qualifications):
- Knowledge of LAN, WAN, and wireless configuration, including TCP/IP protocols
- Demonstrated ability to troubleshoot Mac and PC computers and their operating systems (Windows 10 & MacOS)
- Experience in setting up and supporting mobile devices, including iOS and Android
- Strong verbal and written communication skills for technical and end-user interactions
- Ability to work independently or as part of a team, handling multiple tasks simultaneously
How to Stand Out (Preferred Qualifications):
- Previous experience in an IT support role
- A+ Certification or equivalent
#HigherEducation #ITSupport #CareerOpportunity #TechnicalAssistance #StudentSupport
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