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Job Description
- Req#: J0LL36140736
Employer Industry: Educational Technology
Why consider this job opportunity:
- Salary up to $20.00 per hour
- Comprehensive benefits package including fully paid health, dental, life, and disability insurance
- One-time HSA contribution for new hires
- Retirement contributions matched up to 5%
- Generous vacation, sick, and holiday offerings
- Opportunity for career advancement and internal growth within the organization
What to Expect (Job Responsibilities):
- Provide prompt technical support via Jira Service Management, ensuring issues are tracked, prioritized, and resolved
- Troubleshoot and resolve issues related to operating systems, productivity suites, email platforms, and peripheral devices
- Support user access to enterprise platforms such as Google Workspace, Microsoft 365, and internal systems
- Set up and deploy laptops, desktops, and mobile devices while ensuring compliance with security standards
- Collaborate with other IT personnel to escalate issues and support infrastructure upgrades or deployments
What is Required (Qualifications):
- Must have excellent written and verbal communication skills
- Strong problem-solving and customer service skills
- Working knowledge of IT systems, mobile devices, and office technology
- Understanding of TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting
- Experience diagnosing and maintaining PCs, Macs, Chromebooks, and printers
How to Stand Out (Preferred Qualifications):
- A+, Network+, or similar certifications, or a degree in Information Systems
- Familiarity with MFA, phishing prevention, and endpoint protection tools
- Experience with audiovisual setup and troubleshooting for remote collaboration tools
#EducationalTechnology #RemoteWork #ITSupport #CareerGrowth #DiversityAndInclusion
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