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Help Desk Technician
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Job Description
- Req#: R0073266_NnTwd808DkqF
Employer Industry: Higher Education
Why consider this job opportunity:
- Salary up to $27 per hour, commensurate with education and experience
- Opportunity for career advancement within a prestigious institution
- Supportive work environment focused on education and innovation
- Access to comprehensive benefits as a full-time employee
- Chance to work in a dynamic environment with diverse technology
- Position available in a highly-ranked public university
What to Expect (Job Responsibilities):
- Provide first and second-tier IT support to resolve technical issues efficiently
- Offer support for desktop, mobile, and cloud-based technology and systems
- Assist with basic troubleshooting of audio-visual technology and learning management systems
- Route advanced support requests to appropriate teams as needed
- Offer non-technical guidance for various inquiries, including directory assistance and lost and found services
What is Required (Qualifications):
- Bachelor's degree in Computer Science, MIS, Computer Engineering, or related discipline
- At least one year of experience in an IT support role; relevant experience may be considered in lieu of a degree
- Strong written and oral communication skills
- Ability to handle multiple competing priorities and multitask efficiently
- Exceptional customer service skills
How to Stand Out (Preferred Qualifications):
- Previous experience in an IT support role
- Proficiency in troubleshooting both Mac and PC computers, printers, and classroom A/V equipment
- Experience in supporting remote users
#HigherEducation #ITSupport #CareerOpportunity #CompetitivePay #CustomerServiceSkills
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