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Help Desk Technician (Hybrid)
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Job Description
- Req#: 4932963007
Employer Industry: Technology Solutions and Support
Why consider this job opportunity:
- Entry-level position with opportunities for career growth in IT support
- Flexible work schedules, including hybrid or on-site options based on client needs
- Opportunity to develop technical and professional skills in a dynamic environment
- Collaborative team atmosphere with a focus on shared success
- Commitment to excellence and community service as part of the employer's core values
What to Expect (Job Responsibilities):
- Serve as the first point of contact for end users seeking technical support via phone, email, and chat
- Document issues accurately and create or update help desk tickets
- Monitor requests through the help desk ticketing system and escalate unresolved issues as needed
- Perform basic remote troubleshooting and guide users through problem-solving steps
- Collaborate effectively within a team environment while demonstrating reliability and accountability
What is Required (Qualifications):
- Minimum of 1 year of experience in technical support, help desk, or contact center environments
- Ability to multitask in a Microsoft Windows environment using multiple programs
- Strong attention to detail and organizational skills
- Excellent verbal and written communication abilities
- Basic knowledge of Windows 7-11 troubleshooting and experience supporting Microsoft 365
How to Stand Out (Preferred Qualifications):
- Experience using a ticketing system
- Familiarity with VPN configuration and general network troubleshooting
- Basic Active Directory knowledge (user management, password resets, etc.)
- Proven analytical and problem-solving skills
- Experience providing remote support
#TechnologySupport #ITCareer #HelpDesk #CustomerService #HybridWork
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