General Dynamics Information Technology
Help Desk Technician II
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Job Description
- Req#: RQ211042
Employer Industry: Information Technology Services
Why consider this job opportunity:
- Salary up to $30.46 per hour
- Comprehensive benefits and wellness packages, including medical, dental, and vision plans
- 401(k) plan with company match to support your financial future
- Full-flex work week for better work-life balance
- Opportunity for career growth with an internal mobility team dedicated to your advancement
- Supportive and innovative work culture within a military-friendly environment
What to Expect (Job Responsibilities):
- Provide user support and customer service for company-supported computer applications and platforms
- Troubleshoot technical issues and advise on appropriate actions
- Collaborate with IT teams to support users and managers effectively
- Deliver materials while adhering to project Service Level Agreements (SLAs)
- Provide feedback to operations managers post-implementation of new technologies
What is Required (Qualifications):
- Minimum of 3 years of related technical support experience
- 1+ years of experience with desktop and laptop computers, including Windows 10/11 and Mac OS
- AA Degree plus 1 year of related experience, or 3 years of relevant experience without a degree
- US citizenship and ability to pass a background check for Public Trust security clearance
- Experience using ticketing systems and remote desktop management software
How to Stand Out (Preferred Qualifications):
- ITIL foundations certification or ability to obtain it within 3 months
- One or more certifications such as CompTIA Security+, CompTIA Network+, or Microsoft Certified Desktop Support Technician
- Familiarity with workstation deployment management systems (preferably SCCM)
#InformationTechnology #HelpDeskSupport #CareerGrowth #RemoteWork #CompetitiveSalary
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