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Help Desk Technician II
This job is now closed
Job Description
- Req#: 3441922
Employer Industry: Information Technology Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to contribute to a secure and stable user experience for all staff
- Engaging work with a focus on problem-solving and user support
- Continuous professional learning and development encouraged
What to Expect (Job Responsibilities):
- Assist users with day-to-day interactions and challenges related to the employer's core production ecosystem
- Perform routine, time-critical tasks in support of production systems and track progress
- Provide Tier 1 and Tier 2 Help Desk support, resolving user issues and escalating as necessary
- Set up, monitor, and maintain networks, user access controls, and production systems
- Create and maintain comprehensive documentation for troubleshooting, processes, and user training
What is Required (Qualifications):
- High School Diploma or equivalent required
- Minimum of 3 years of professional experience in a technical help desk, hardware repair, or software configuration role
- Expertise with computers, including hardware repair and software patching
- Availability to work first or second shift, with the ability to serve as second shift backup
- Ability to learn and follow complex documented operations processes
How to Stand Out (Preferred Qualifications):
- Continued independent professional learning in relevant technical fields
- Experience with documentation and knowledge management systems
#InformationTechnology #HelpDeskSupport #CareerOpportunity #TechnicalSupport #UserExperience
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