Remote Jobs
Help Desk Technician (Remote First)
This job is now closed
Job Description
- Req#: 1330
Employer Industry: Retail Technology
Why Consider this Job Opportunity:
- Remote-First Workplace
- Flexible Fridays
- Diversity, Equity & Inclusion Council
- Professional Development Stipend (up to $500 annually)
- Health Benefits (Medical, Dental, Vision)
- Employer-Paid Basic Life Insurance and AD&D
What to Expect (Job Responsibilities):
- Support and maintain the POS system, database, and configuration
- Test and implement any new, in-center software/hardware
- Support new retail openings, closures, ownership transfers, and retail remodels
- Manage POS and Field Services vendors
- Assistance with creating SOP for training purposes
What is Required (Qualifications):
- 1-2 years of retail/franchise industry experience preferred
- 2-4 years of supporting/maintaining retail/POS systems and technology
- Entry-level knowledge of troubleshooting techniques, familiar with system performance tools, hardware, network, and software technologies
- Strong written and verbal communication skills
- Must be process-driven, organized, and able to multi-task
How to Stand Out (Preferred Qualifications):
- Cloud-Based POS systems experience preferred (Zenoti or other Cloud-Based POS experience is a plus)
- IT project management experience a plus
- BS in Computer or IT Certification a plus
#RetailTechnology #RemoteWork #ProfessionalDevelopment #HealthBenefits #RetailIndustry
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