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Help Desk Technician, Remote, Knoxville, TN
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Job Description
- Req#: 743
Employer Industry: Personal Lines Insurance
Why consider this job opportunity:
- Salary up to $25.75 per hour
- Comprehensive health and wellness benefits available from day one
- Generous paid time off and tuition reimbursement
- Company-matched 401(k) plan and internet stipend
- 100% remote work opportunity with flexible scheduling
- Opportunities to participate in Help Desk-related projects and collaborate with team members
What to Expect (Job Responsibilities):
- Provide Level 1 support for IT products and services, including desktops, laptops, printers, and software
- Respond to and troubleshoot support requests via phone, email, and chat
- Determine effective resolutions for client issues and escalate complex problems as needed
- Accurately document customer interactions and resolutions in the Help Desk ticketing system
- Assist users in understanding system functionality and company policies
What is Required (Qualifications):
- Proven experience in a Level 1 Help Desk or similar technical support role
- 1-2 years of direct Help Desk or technical support experience
- Strong troubleshooting skills across virtual desktops, Windows applications, and web browsers
- Excellent verbal and written communication skills
- Reliable high-speed internet connection and ability to work independently in a remote environment
How to Stand Out (Preferred Qualifications):
- Associate degree in a computer-related field
- A+, Network+, Security+, or MCP certification
- Experience using Help Desk ticketing systems and escalating issues
- Ability to lift up to 50 lbs
- Familiarity with DNS, DHCP, and TCP/IP networking
#PersonalLinesInsurance #HelpDeskSupport #RemoteWork #CareerGrowth #TechnicalSupport
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