Remote Jobs
Help Desk Technician (REMOTE)
5 days agoJob Description
- Req#: E291398F2C
Employer Industry: Information Technology
Why consider this job opportunity:
- Competitive salary and comprehensive benefits package
- Fully remote work with flexible scheduling
- Opportunities for on-the-job learning, mentorship, and professional growth
- Exposure to a variety of IT systems and technologies
- Supportive team environment with collaboration across global IT functions
What to Expect (Job Responsibilities):
- Respond promptly to user inquiries and provide technical assistance via phone, email, or remote access
- Troubleshoot and resolve hardware, software, and network issues, including Windows OS and Microsoft Outlook
- Utilize Active Directory for account management, password resets, and access issues
- Support navigation and functionality of assigned applications, providing guidance and instruction to end-users
- Maintain accurate documentation of incidents, solutions, and service requests in Service Desk software
What is Required (Qualifications):
- High School Diploma or equivalent; additional IT-related coursework or certifications preferred
- Network+, A+, or Security+ certification required
- Active DoD Secret clearance or higher
- Prior experience in IT Service Desk or technical support roles
- Strong understanding of Windows operating systems and Microsoft Office Suite
How to Stand Out (Preferred Qualifications):
- Additional IT-related coursework or certifications
- Knowledge of Active Directory and Service Desk software
- Excellent verbal and written communication skills
- Ability to work effectively in a team environment and follow direct supervision
- Strong problem-solving skills and attention to detail
#InformationTechnology #HelpDeskSupport #RemoteWork #CareerGrowth #TechnicalSupportAbout the company
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