• Job Description

  Req#: 18960
  Description & Requirements
  
  We are seeking a Help Desk Technician to join our team supporting our Internal Revenue Service (IRS) client.
  
  Location of work is remote in US.
  
  *Position is contingent on contract award.
  
  Essential Duties and Responsibilities:
  - Responsible for responding to telephone calls, email and personnel requests for technical support.
  - Identify, research and resolve technical problems.
  - Document, track and monitor problems to ensure timely resolution.
  - Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
  - Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
  - Correct application issues, solve network and security problems and identify common PC software and hardware problems.
  - Provide hardware support of PCs and laptops, such as installing replacement hardware or upgrading hardware.
  - Support software/hardware on equipment such as scanners, copiers, printers, monitors and other peripherals.
  - Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software.
  
  Minimum Requirements
  
  Minimum Requirements:
  - High School diploma or equivalent with 2 - 4 years of experience.
  
  - At least 1 year of Helpdesk specific experience
  
  - At least 1 year of experience using Incident Management Ticketing System tool ServiceNow
  
  - Excellent verbal and written communication skills
  
  - Ability to demonstrate excellent problem solving and analytical skills
  
  Additional Requirements, as per Contract/Client:
  
  - Candidates must meet requirements to obtain and maintain an IRS Minimum Background Investigation (MBI) clearance (active IRS Moderate Risk MBI clearance is a plus).
  
  - Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for 3 years, and be Federal Tax compliant.
  
  EEO Statement
  
  Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
  
  Pay Transparency
  
  For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
  
  Hourly Base Pay Minimum for this Position
  
  $
  
  19.24
  
  Hourly Base Pay Maximum for this Position
  
  $
  
  26.45

• About the company

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