• Job Description

  Req#: oSaqnfwz?nl=1
  Premier Disability is looking for a Team Lead to join our dynamic Minneapolis, MN, team! This role will focus on the daily supervision of specialists within an inbound and outbound contact center. The center provides high-quality telephonic support to potential new law firm/attorney customers through a legal intake process.u00A0
  
  We are hiring for the following shift: In Officeu00A0
  
  Tuesday - Saturday 9:00am-5:30pm CST
  
  Candidates should have the following Qualifications:
  - 2 yearsu2019 experience in a supervisory role in a telephonic or personal customer contact position preferred.
  - Knowledge and experience with call center metrics and reporting.
  - Customer service orientation; energetic and outgoing personality.
  - Excellent communication skills - ability to communicate professionally, effectively and with empathy in potentially difficult circumstances.
  - Multitasking skills and detail-oriented focus required for a fast-paced environment.
  - Basic PC knowledge, working knowledge of Windows operating systems, Internet and mainstream web browsers; CRM Software experience a plus.
  
  The roleu2019s Responsibilities will include:
  - Supervises employees who interact with potential customers via telephone, or by other forms of communication; provides training as needed.
  - Monitors and evaluates employeesu2019 interactions and workflow to ensure that performance standards and the volume target are met.
  - Responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, troubleshooting and escalating equipment issues, maintaining professional and technical knowledge, and accomplishing organizational goals.
  - Contributes to the development of team processes and procedures.u00A0
  - Collaborate with team members to determine best practices and provide the best experience for all intake contacts.
  - Assists management with daily operations; Reports status to management, provides employee performance feedback, and is proactive in addressing issues or where process improvement may be necessary.
  
  About Internet Brands:
  
  Headquartered inu00A0El Segundo, Calif., Internet Brandsu00AE is a fully integrated online media and software services organization focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. Internet Brands' powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Temasek. For more information, please visitu00A0www.internetbrands.com .u00A0
  
  Internet Brands and its wholly owned affiliates are an equal opportunity employer.u00A0u00A0
  

• About the company

  MH Sub I, LLC dba Internet Brands is an American new media company based in El Segundo, California, United States, that operates online media, community, and e-commerce sites in vertical markets.

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