• Job Description

  Req#: 26-07879
  
  This job is with Encode, Inc a fully owned subsidiary of Lancesoft
  
  Job Title: Sr Specialist, IT Architecture
  External Title: Senior ServiceNow Technical Consultant
  Rate: Hourly rate: $60/hr
  Location: Melbourne, FL
  
  Job Description:
  The Senior ServiceNow Technical Consultant is responsible for interpreting business and technical requirements into scalable ServiceNow solutions. This person owns the detailed design of platform configurations and integrations across multiple modules, ensuring adherence to ServiceNow and enterprise architectural standards. The Technical Consultant partners with stakeholders, process owners, the software development team, and system administrators to deliver platform-aligned, secure solutions.
  • Analyze business processes and translate requirements into effective, scalable ServiceNow solutions.
  • Lead fit-gap assessments to determine when to use out-of-box capabilities vs. custom development.
  • Define technical solution designs, data models, and configuration standards in alignment with platform architecture.
  • Collaborate with ServiceNow Developers to validate that build activities meet design intent and performance expectations.
  • Guide module configuration, workflow design, integration planning, and data migration efforts.
  • Serve as a key liaison between the ServiceNow Platform Team, Security, and the Software Development organization to ensure architectural consistency.
  • Support end-to-end delivery lifecycle including backlog refinement, sprint planning, user story creation, testing, and deployment preparation.
  • Participate in CAB and release readiness reviews.
  • Maintain technical documentation, design diagrams, and architectural decision records.
  • Mentor other ServiceNow professionals; promote adherence to best practices and security guidelines.
  
  Qualifications:
  • Experience: 5–10+ years of ServiceNow experience with multiple implementations and module exposure.
  • Deep understanding of the ServiceNow platform, data model, and core architecture.
  • Ability to design and communicate complex technical solutions to both technical and non-technical audiences.
  • Familiarity with scripting and ServiceNow development concepts (able to assess feasibility and review code).
  • Experience with integrations, automation, and CMDB/data relationships.
  • Strong collaboration skills — effectively partners with business, security, and software teams.
  • Demonstrated ability to lead solution workshops and influence design decisions.
  • This is a full-time on-site position in Melbourne, FL. Occasional evening or weekend work may be required to meet project deadlines or resolve critical issues.
  • 9/80 standard schedule with every 2nd Friday off
  
  Preferred Additional Skills:
  • ServiceNow Certified System Administrator (CSA) – Required
  • ServiceNow Certified Implementation Specialist (CIS) in multiple modules (ITSM, ITOM, ITAM, or SecOps) – Preferred
  • ServiceNow Certified Application Developer (CAD) – Preferred
  • Additional ServiceNow Advanced Certifications (e.g., Architect, Discovery, IntegrationHub) – Nice to have
  

• About the company

  Established in 2000, LanceSoft is a Certified MBE and Woman-Owned organization, and a pioneer in providing premium end-to-end Global Workforce Solutions and IT Services to diverse clients across various domains.

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