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Job Description
- Req#: 744000069694365
Employer Industry: Managed IT Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and dynamic work environment that values mentorship and collaboration
- Chance to work on diverse projects, including client onboarding and hardware deployments
- Commitment to continuous innovation and process improvement
- Flexible schedule with a Monday-Friday workweek and occasional off-hours for emergencies
What to Expect (Job Responsibilities):
- Serve as the initial point of contact for all client support requests via phone, email, and ticketing system
- Troubleshoot and resolve basic technical issues using remote tools while providing professional support
- Accurately document all work and communications in the ticketing system and maintain client documentation
- Regularly review alerts from Remote Monitoring & Management (RMM) tools and perform proactive maintenance
- Assist the project team with implementation tasks, including client onboarding and hardware migrations
What is Required (Qualifications):
- Passion for technology and problem-solving
- Strong verbal and written communication skills
- Proficiency in Windows OS, Microsoft 365, and basic networking concepts
- Reliable, organized, and detail-oriented with strong typing skills
- Valid driver's license and reliable transportation
How to Stand Out (Preferred Qualifications):
- Experience with PSA and RMM tools (e.g., ConnectWise, Autotask, Atera)
- Previous experience at a help desk or Managed Service Provider (MSP)
- Microsoft 365 and Azure AD administration experience
- IT certifications (CompTIA A+, Network+, Microsoft MCP/MCSA, ITIL)
- Client service or help desk certifications (e.g., Help Desk Habits)
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