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Job Description
- Req#: 9D.553
- Please submit your CV in English.
- We are located in Herzliya and work in a hybrid work mode.
- Provide 1st-level technical support to local and remote organization's internal users for any IT-related issues through the ticketing system and other communication channels.
- Ownership of all the organization's technical assets, including laptops, printers, and meeting rooms.
- Respond to monitoring alerts, diagnose and resolve technical issues, and conduct root cause analysis.
- Install, configure, and maintain on-premise and cloud components, collaborating with other departments or third-party vendors as needed.
- Carry out recurring IT procedures and tasks, such as onboarding and offboarding employees.
- Install, set up, and maintain both on-premise and cloud systems.
- Manage tasks on computers, servers, and other systems, including updates, deployments, and security hardening.
- Working closely with other teams and 3d-party vendors.
- Write step-by-step guides.
- 2+ years of experience in IT Support/Help Desk, supporting users globally.
- Strong experience with Windows 10-11, macOS, Windows Servers (2016-2022), Microsoft Active Directory, DNS, and Office 365.
- Knowledge of endpoint applications (AV, EDR, DLP), VPN clients, collaboration tools, video conferencing services, and monitoring systems.
- Fluent in Hebrew and English, both spoken and written.
- Excellent customer service and communication skills.
- Strong troubleshooting and multitasking abilities.
- Experience with any of the following (not required): Linux, Jira, Confluence, VMWare, Firewalls, SSO, AWS, and scripting.
BlueSnap is looking for an experienced IT Help Desk professional to join our growing global team in an R&D environment.
As an IT Help Desk, you will be our employees' first point of contact for IT issues.
The ideal candidate will have excellent interpersonal skills, be a strong team player, and be able to solve technical problems effectively.
Please note:
Your day-to-day:
RequirementsNice to have:
About the company
BlueSnap is an online payment solution for eCommerce, B2B and SaaS companies, specializing in global payment processing and payment gateway solutions for online businesses.
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