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Job Description
- Req#: 30.857
Employer Industry: FinTech Company
Why consider this job opportunity:
- Competitive salary and excellent benefits package, including BlueCross BlueShield medical and dental insurance
- Opportunity for significant referral bonuses for employee referrals
- Generous 401K plan with company match to support retirement savings
- PTO plan promoting a healthy work/life balance
- Hybrid work schedule offering flexibility between in-office and remote work
- Collaborative and innovative team environment within a rapidly growing company
What to Expect (Job Responsibilities):
- Provide first and second-level support and manage ongoing IT operations for global customers by handling tickets, projects, and system maintenance
- Deliver exceptional customer service while assisting users in person, via phone, or through remote support
- Manage MDM solutions for secure and efficient device deployment
- Oversee patch management for Windows and MacOS, including assessing and deploying updates
- Assist in the installation and configuration of software applications on Windows and MacOS systems
What is Required (Qualifications):
- 1-3 years of proven experience as an IT Helpdesk Technician or similar role, with a strong focus on user support
- Strong experience with Windows 10-11, macOS, Windows Servers (2016-2022), Microsoft Active Directory, DNS, and Office 365
- Strong troubleshooting skills in Windows and MacOS environments, along with hands-on experience with laptops and other devices
- Excellent communication skills, both written and verbal, with a strong customer service orientation
- Ability to work independently and as part of a team in a fast-paced environment
How to Stand Out (Preferred Qualifications):
- Experience with endpoint management solutions (MDM), particularly NinjaOne and Kanjdi
- Familiarity with endpoint applications (AV, EDR, DLP), VPN clients, collaboration tools, video conferencing services, and monitoring systems
- Experience with any of the following: Jira, Confluence, scripting, and/or Linux
#FinTech #ITSupport #HelpdeskTechnician #HybridWork #CareerGrowth
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