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Job Description
- Req#: 493607
Employer Industry: Higher Education
Why Consider this Job Opportunity:
- Competitive salary and benefits package
- Opportunities for professional development and training
- Access to campus amenities and discounts
- Positive and inclusive work environment
- Chance to make a difference in the student experience
What to Expect (Job Responsibilities):
- Manage the day-to-day activities of the IT Help Desk
- Supervise Help Desk technicians and student employees
- Serve as a high-level software/hardware resource for the campus
- Collaborate with IT leadership to identify areas for improvement in Help Desk processes and customer service
- Troubleshoot and resolve technical issues
What is Required (Qualifications):
- A minimum of three years of experience providing technical support and customer service
- Minimum one year of supervisory experience
- Experience using ticketing systems for managing support requests
- Demonstrated customer service excellence
- Strong technical troubleshooting skills
How to Stand Out (Preferred Qualifications):
- IT experience working in a higher education environment
- Experience delivering training and creating documentation
- Familiarity with ITSM/ITIL
#HigherEducation #ITSupport #CustomerService #ProfessionalDevelopment #InclusiveWorkplace
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