• Job Description

  Req#: 3333718
  Job Type
  
  Full-time
  
  Description
  
  The IT Help Desk Specialist will work closely with all IT staff to provide technical support for WCCU employees.
  
  Principal Duties and Responsibilities:
  
  • Help Desk Services for IT supported products and systems.
  • Maintains the confidentiality of all information.
  • Adheres to applicable general Credit Union policies and procedures.
  • Demonstrates continuously a helpful, friendly attitude.
  • Maintains a neat and orderly work area and ensures that all negotiables and confidential records are properly secured.
  • Keeps abreast of changes in field of expertise.
  • Maintains orderly documentation with attention to complete and accurate detailing of all problems or correspondence.
  • Other job-related duties as may be necessary to carry out the responsibilities of this position.
  
  Work Relationships and Scope: Reports directly to the IT Manager. Will have regular contact with all staff and employees of the IT department. Will also work with staff members from various other departments of the credit union.
  
  Performance Dimensions:
  
  • Must maintain the integrity of confidential business information and follow all guidelines on confidentiality.
  • Provide outstanding services to co-workers & members and thoroughly understand relevant issues and the administrative processes involved in choosing a proper course of action.
  • Possess the ability to attend to numerous details with frequent interruptions under the stress of maintaining courteous, effective, and timely relations with a variety of individuals and personalities.
  • Promotes quality, accuracy, timeliness, reliability, and thoroughness of work performed.
  • Is punctual, flexible, reliable, and demonstrates a friendly and helpful attitude.
  • Possess ability to gain the trust and respect of members, management, and employees. Also maintains a positive, professional, team-oriented working relationship with staff and outside vendors.
  • Enhance job growth through continuing education, as required or necessary.
  
  
  Requirements
  
  Knowledge, Skills and Abilities Required:
  
  Education/Experience:
  
  • College degree in computer science related field or an equivalent combination of education and experience.
  • Extensive knowledge of Microsoft Windows based computer systems, Microsoft Office.
  • User administration skills for Microsoft Server, Microsoft Exchange and VMware.
  • Knowledge of other technologies including telephones, printers, scanners, copiers and fax machines.
  
  Skills and Abilities:
  
  • Ability to provide courteous and prompt service.
  • Willingness to learn and adapt to new and changing technologies and systems.
  • Ability to work with a wide range of personalities in a courteous, effective, and efficient manner.
  • Ability to attend to numerous details, with frequent interruptions, under the stress of maintaining courteous, accurate and timely relations with a variety of individuals.
  • Knowledge and ability to apply current financial service industry standards, laws, and regulations.
  • Ability to present ideas, report facts and other information clearly and concisely.
  • Basic knowledge of the Microsoft Suite (Outlook, Word, Excel, PowerPoint).
  • Proficient operation of a variety of general office equipment such as a computer, software applications, typewriter, copier, calculator, telephone, copy machine, fax machine and other similar devices or programs related to the position.
  
  Working Conditions:
  
  Job Conditions/Work Location: The majority of work will be performed in a normal office environment. Hours of work will generally be during regular business hours and average at least 40 hours a week. There will be some variation in work hours due to special projects, deadlines, education and other concerns. The noise level in the work environment is usually moderate. Will make periodic visits to branch locations.
  
  Physical Requirements: Ability to sit for extended periods of time, regularly access files (some standing, walking, climbing, bending, stooping, lifting and carrying of usually light materials.) Frequent mental and visual concentration required for computer usage.
  
  Equipment Used: Various software programs, telephone, computer, copy machine, calculator, fax machine, and other office equipment.
  
  Hazards: Only those present in a normal office setting; no known hazards. In the course of working with the public, the employee may, on a very limited basis, encounter abusive, aggressive or unpredictable threatening behavior. Must observe safety and security practices at all times.
  
  Acknowledgment: This job description describes the general nature and level of work performed by the employee assigned to this position. It does not state or imply that these are the only duties and responsibilities assigned to the job. The employee may be required to perform other job-related duties as requested by the President. All requirements are subject to change over time and to possible modifications to reasonably accommodate individuals with a disability.

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