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IT Help Desk Supervisor
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Job Description
- Req#: 4980856
Employer Industry: Government/City Services
Why consider this job opportunity:
- Salary up to $114,994.35 annually
- Flexible/hybrid work schedule with every other Friday off
- Excellent benefits package including medical, dental, and vision insurance
- Opportunities for professional development through tuition reimbursement and student loan repayment
- Supportive work environment focused on employee wellness and community engagement
What to Expect (Job Responsibilities):
- Oversee the daily operations of the IT Help Desk, including ticket assignment and prioritization
- Supervise and mentor a team of Help Desk Technicians to ensure high-quality customer service
- Coordinate escalations to System Administrators for Level II/III support
- Monitor and analyze ticketing trends to improve issue resolution workflows
- Maintain and update technical support documentation and knowledge-base articles for internal use
What is Required (Qualifications):
- Associate's degree in Computer Science, Information Technology, Management Information Systems, Networking, or a closely related field
- Three (3) years of increasingly responsible IT support experience, including one (1) year as a lead or supervisor
- Relevant certifications such as CompTIA Tech+ or A+ and Microsoft 365 Certified: Modern Desktop Administrator Associate
- Strong leadership skills with a proven ability to supervise and develop a technical support team
- Excellent communication and interpersonal skills for effective collaboration with diverse teams
How to Stand Out (Preferred Qualifications):
- ITIL Foundation certification (or similar) is highly desirable
- Experience in a public-sector or multi-departmental environment supporting end users
#GovernmentJobs #ITSupport #CareerOpportunity #Leadership #FlexibleWork
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