• Job Description

  Req#: ENDUS001080
  Seeking students interested in gaining practical experience in technical support, re-imaging laptops, project coordination, and healthcare IT.
  
  • Position: IT Help Desk Support Intern
  • Duration: August 11, 2025 - May 2026
  • Part time, working 15 - 29 hours/week
  • Remote, based in Eastern Time Zone
  • Wage: $14/hour
  
  The company is currently not authorized to support remote work employees in the following locations: Alabama, Alaska, Arizona, California, Delaware, Idaho, Massachusetts, Montana, Nebraska, Utah, Wyoming.
  
  The student internship program accepts international students with up-to-date work authorization for off-campus employment.
  
  Key Responsibilities:
  
  • Install software and hardware on laptops in remote work environment.
  • Work under general supervision to provide user support, technical assistance, and general computer problem analysis and resolution.
  • Responsible for maintaining laptop systems, troubleshooting internal system errors, running remote diagnostics.
  • Re -imaging computer hardware
  • Create user IDs and accounts
  
  Tools intern will use: Zoom, Oracle, JIRA, Confluence, Microsoft Outlook email and calendar daily management.
  
  Qualifications:
  
  • 1 year commitment preferred
  • Must have physical space to securely store several company laptops (One storage tote)
  • Experience building a PC and familiarity with hardware
  • Experience with Windows 10
  • Azure AD experience preferred
  • Excellent verbal and written communication skills
  • Enjoy learning in a fast paced environment
  • Be legally eligible to work in the US and off-campus.
  • Pass a criminal background check.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with digital tools like Zoom, JIRA, Confluence, HubSpot CRM, Microsoft Outlook, and Teams.
  
  Benefits:
  
  • Gain valuable skills to enhance your resume, including real-world customer engagement and project coordination experience.
  • Learn about cutting-edge healthcare technology initiatives and receive mentorship from experienced industry professionals.
  • Enjoy flexible part-time hours, remote work opportunities with provided equipment, and the potential to earn internship course credit.
  
  How to Apply: Interested candidates should submit a resume and cover letter outlining their qualifications and interest in the position. Please include any relevant coursework, projects, or experiences that demonstrate your ability to excel in this role. The 'optional' application fields are not necessary.
  
  Equal Opportunity Employer Notice:
  
  We are an Equal Opportunity Employer who recognizes that our diversity is our greatest strength. We draw on the differences in who we are, what we've experienced, and how we think to best serve our stakeholders and our communities.
  
  Because our family of companies serve everyone, we believe in including everyone. This means we strive to hire qualified employees that are diverse in thinking and in race, gender, gender identity and/or gender expression, age, religion, or belief, sexual orientation, physical, mental, or sensory disability, citizenship, family or partnership status, socioeconomic upbringing and more.
  
  We believe diversity and inclusion among our teammates is critical to success as an organization, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.
  
  Equal Opportunity Employer
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

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