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IT Help Desk Technician
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Job Description
- Req#: 8769AEB6BE
Employer Industry: Education Technology
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits package including health, dental, and vision insurance
- Paid holidays and generous paid time off
- 401(k) matching and employee discount programs
- Supportive and collaborative work environment
- Chance to make a meaningful impact on the user experience and IT infrastructure
What to Expect (Job Responsibilities):
- Provide technical support and assistance to students, faculty, and staff via phone, email, and in-person inquiries
- Diagnose and resolve hardware and software issues on various devices including desktops, laptops, and printers
- Manage and maintain IT asset inventory, ensuring proper documentation and tracking of equipment
- Assist with the installation, configuration, and upgrade of computer systems and software applications
- Document support interactions and solutions in the help desk ticketing system for future reference and training purposes
What is Required (Qualifications):
- Proven experience as an IT Help Desk Technician or in a similar customer support role
- Strong understanding of computer systems, mobile devices, and other technologies
- Proficiency in diagnosing and troubleshooting technical issues quickly and effectively
- Excellent communication skills with the ability to explain technical problems in understandable terms
- Ability to work independently and as part of a team in a fast-paced environment
How to Stand Out (Preferred Qualifications):
- Familiarity with remote desktop applications and help desk software
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus
#EducationTechnology #ITSupport #CareerOpportunity #ComprehensiveBenefits #CustomerService
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