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IT Help Desk Technician (Denver Hybrid)
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Job Description
- Req#: 4748572008
Employer Industry: Health Technology
Why consider this job opportunity:
- Salary up to $60,000 USD
- Opportunity for career advancement and growth within the organization
- Flexible hybrid work environment
- Supportive and collaborative work culture
- Chance to contribute to innovative health technology solutions
What to Expect (Job Responsibilities):
- Manage the ticketing system, ensuring timely responses to user requests via various communication methods
- Oversee onboarding and offboarding IT activities, including equipment management and access provisioning
- Develop and implement MDM automation for enhanced user onboarding processes
- Collaborate with internal teams to identify and deploy IT policy enhancements and best practices
- Create and maintain documentation for user reference and process improvement
What is Required (Qualifications):
- Minimum 2 years of experience in a Help Desk role, preferably in a medium or larger company
- Customer-oriented approach to problem resolution
- Experience supporting Mac hardware/OSX in a Help Desk environment
- Proficiency with Jira Service Desk or a similar ticketing system
- Familiarity with the Office 365 suite
How to Stand Out (Preferred Qualifications):
- Experience supporting remote users in a distributed environment
- Ability to lift 30 lbs. regularly and up to 50 lbs. occasionally for future onsite roles
#HealthTechnology #ITSupport #CareerOpportunity #HybridWork #CustomerService
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