Employer Industry: Information Technology

Why Consider this Job Opportunity:
- Competitive pay
- Opportunity for career advancement and growth within the organization
- Work with a wide range of development platforms, technical architectures, and business applications
- Chance to work independently without assistance
- Gain experience in managing support requests on a level 2 help desk
- Work with VMware vSphere to support virtual desktops

What to Expect (Job Responsibilities):
- Respond to all service requests
- Provide level 2 technical support using Lansweeper, ITSM, and remote desktop
- Document user requests and issues, perform diagnostic steps, and assist with resolution
- Act as a single point of contact for IT services and direct questions and report problems
- Install desktop hardware, peripherals, printers, and software packages

What is Required (Qualifications):
- 36 months experience managing support requests on a level 2 help desk
- 36 months experience resolving hardware and software issues and troubleshooting Windows 7 or OS
- 36 months experience utilizing VMware vSphere, Lan Sweeper, Remote desktop, and Active Directory
- 36 months experience configuring and installing windows-based hardware, peripherals, network printers, and thin clients
- 36 months experience using Clonezilla and supporting Lotus Notes
- 12 months experience with the installation and support of Office 2016 in an enterprise environment
- 12 months experience troubleshooting Windows 10 OS and applications

How to Stand Out (Preferred Qualifications):
- Experience with ITSM service desks

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