• Job Description

  Req#: 2417837
  At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, and offer them an environment where they can relentlessly innovate for our customers. As a member of our IT Services Organization, you will have an opportunity to make a valuable contribution to that goal supporting internal employees
  
  Key job responsibilities
  This role is a technical on-premise position supporting internal employees. This position requires hands-on experience in supporting PC hardware, software and internal tooling for employees. It requires working with internal ticketing tool to communicate with customers. Prepare hardware for new hires joining the company and also manage IT asset inventory
  
  We are open to hiring candidates to work out of one of the following locations:
  
  London, GBR- One or more years’ experience supporting operating systems (Windows, Macintosh or Linux)
  - Experience supporting through various channels (on-premise)
  - Proficiency supporting office productivity applications ( Outlook, Word, and Excel)
  - Experience using a ticket system for customer service requests
  - Experience with PC imaging
  - Experience with hardware troubleshooting (Client/Sever, Network equipment)
  - Proficient in English- Knowledge of basic network troubleshooting
  - Understanding of the basic concepts of Information Systems security
  - Experience providing IT support in a medium to large sized company
  - A demonstrated willingness to learn and apply new technology
  - Ability to identify and proactively resolve or escalate issues
  
  Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
  
  Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).

• About the company

  Amazon.com, Inc. is an American multinational technology company based in Seattle, Washington, which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is one of the Big Five companies in the U.S. information technology industry, along with Google, Apple, Microsoft, and Facebook. The company has been referred to as "one of the most influential economic and cultural forces in the world", as well as the world's most valuable brand.

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