• Job Description

  Req#: R0863006
  We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.
  
  Position Summary
  
  We are currently recruiting top talent for our MST & PST time zones for Medicare Retiree Solution Customer Service Centers.
  
  Qualified new hires are eligible for a $2,000 sign-on bonus after 9 months of service. Must remain continuously employed for a minimum 12 months.
  
  • Pay: $18.50 per hour non-negotiable.
  • Training: 9 - 15 weeks, Monday - Friday 9:30am - 6:00pm MST/PST (100% attendance required)
  • Shift hours: Monday - Friday 9:30am - 6:00pm in their local time zone (MST or PST) for 1 year post training. Once that time is completed, the candidate will enter into the shift bid process and will be working an 8hr shift.
  • If you move out of your time zone, you will need to work the call center schedule that you were hired in.
  • All moves need a 30-day notice.
  
  
  Our goal is to provide compassionate, innovative, and proactive customer service to our Medicare members. We will use our skills and expertise to motivate positive change and collaboration, whenever possible. We are the knowledgeable, trusted, advocates for our members. The key to our success is our people. This position requires a high degree of adaptability, empathy, and patience.
  
  Educates plan benefits, answers questions and resolves issues based on incoming telephone member contacts
  - Utilizes compliant documentation standards
  - Provides empathetic and member centric service
  - Exceeding our member's expectations is our standard
  - Ensure that every member is shown respect, kindness and all questions are thoroughly answered/resolved
  
  Required Qualifications
  
  • Must live and work MST or PST Time Zone
  • 1+ years of Customer Service experience
  • Basic computer, typing and telephony skills or equivalent military experience.
  • Demonstrated ability to be empathetic and compassionate
  • Ability to apply patience
  • Adaptability
  
  
  Preferred Qualifications
  
  • Customer Service experiences in a healthcare environment
  • Microsoft Office Suite Experience
  
  
  Education
  
  • School diploma, G.E.D. or equivalent experience
  
  
  Anticipated Weekly Hours
  40
  
  Time Type
  Full time
  
  Pay Range
  
  The typical pay range for this role is:
  
  $17.00 - $28.46
  
  This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
  
  Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
  
  Great benefits for great people
  
  We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
  
  This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
  
  Additional details about available benefits are provided during the application process and on Benefits Moments.
  
  We anticipate the application window for this opening will close on: 05/08/2026
  
  Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

• About the company

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