• Job Description

  Req#: 3947713
  SSI is seeking a Jr. Application Support Specialist - Power Apps, to support our Navy customer in Philadelphia, PA. This position requires secret clearance and is fully remote work.
  
  Job Duties & Responsibilities:
  • App Development in Navy FlankSpeed/MS365: Configure and maintain Power Apps, including the manipulation of forms, views, and site maps.
  • Standardized Configuration: Perform basic modifications to Model-Driven App components, such as updating Views, Forms, and Navigation (Site Maps).
  • Dataverse Familiarity: Employ data tables from various sources and formats to perform bulk updates using standard tools (e.g., Excel Add-in).
  • App Monitoring: Experience monitoring Power Automate run histories to identify failed flows and performing simple "resubmits" or basic logic troubleshooting.
  • Dataverse Management: Use table relationships (1:N, N:N), column types, and business rules to ensure data integrity.
  • Power Automate: Create, troubleshoot, and optimize automated, instant, and scheduled flows to handle business logic and notifications.
  • App Logic: Experience setting up "if/then" rules and basic calculations to facilitate automated information processes.
  • System Maintenance: Performing routine "health checks" on apps to identify and address issues and ensuring compatibility with Navy FlankSpeed/MS365 updates.
  • Data Presentation: Experience extracting data and creating dashboards using PowerBI, Tableau or Qlik
  
  Operations & Support (Sustainment)
  • Ticket Management: Manage assigned backlog prioritizing "break-fix" issues versus enhancement requests.
  • Basic Break-Fix: Resolve common issues, such as correcting data validation errors or updating simple Business Rules.
  • Troubleshooting & Root Cause Analysis: Identify sources of issues from the Power Automate logic, Dataverse data constraints, or user permission errors.
  • User Acceptance Testing (UAT): Coordinate with customers and end-users to validate fixes and new features before deployment to production.
  
  Strategic & Professional Skills
  • Roadmap Support: Translate user feedback and recurring support pain points into actionable suggestions for the Customer Architect's roadmap.
  • Requirement Gathering: Interview end-users to document exactly what a requested "minor enhancement" should look like.
  • Instructional Support: Provide 1-on-1 "desk-side" support or virtual screen-sharing sessions to walk users through app features.
  • Documentation: Maintain technical documentation and user "How-To" guides to reduce recurring support inquiries.
  • Communication: Navigate direct customer interactions, providing status updates on the backlog and clarifying requirements for minor enhancements.
  • Compliance Adherence: Follow established organizational UX/UI standards and governance protocols.
  
  Requirements
  • Bachelor's degree in computer science, information technology, or a related field
  • Must have at least one year of experience working in application development or a data analytics environment
  • Familiarity with Navy Flankspeed as well as MS365
  • Strong analytical skills to diagnose and resolve application issues effectively.
  • Excellent verbal and written communication skills to interact with technical and non-technical users

• About the company

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