• Job Description

  Req#: 885942

  Location: Phoenix, AZ

  OBJECTIVE AND POSITION SUMMARY

  Workforce Innovation and Opportunities Act (WIOA) Youth Program provides services to youth with barriers to employment, with a special focus on supporting the educational and career success of
  out-of-school and in-school youth. Additional services provided include career exploration and guidance, continued support of educational attainment, and training in in-demand industries and occupations. The goal of the program is for qualified youth to obtain employment along a career pathway, enrollment in postsecondary education etc., prior to the end of participation.

  Case Manager (CM) will provide comprehensive services to youth 14-24 years. CM will support, encourage, mentor, and guide youth to maximize their chances of success in meeting their goals and objectives.

  CM is responsible for outreach and recruitment, coaching of the Individual Service Strategy (ISS), coordinate occupational and skills training, Work Experience (WEX) opportunities, supportive services and follow-up/retention services. CM will communicate regularly with educators or tutors, mentors, training providers and other professionals.

  SUPERVISORY RESPONSIBILITIES

  This position is not a supervisory position.

  PRIMARY DUTIES AND ESSENTIAL FUNCTIONS

  • Participate in outreach activities and promotional campaigns to recruit eligible and suitable youth to CPLC’s WIOA youth program
  • Enroll and manage a caseload of 40-45 participants annually
  • Conduct intake assessments, collect appropriate documents to complete enrollment requirements
  • Provide guidance to participants on the necessary steps to develop their educational and employment plans, address barriers and execute plan to achieve goals
  • Meet with participant regularly to support and reassess the educational and training plan
  • Update case notes on a weekly basis
  • Promptly update physical files
  • Visit school and college campuses to help participant in navigating the college enrollment process
  • Develop and maintain working relationships with educational and community partners to establish referral networks
  • Monitor participant progress by visiting training and Work Experience sites
  • Meet with participants to help them in their job search, job applications, updating resumes, mock interviews etc. to obtain employment
  • Provide participants with resources as needed to overcome barriers - emergency assistance, crisis intervention and referrals

  • Facilitate co-enrollment of youth between all programs if necessary

  • Provide follow-up services for a period of 12 months after exit, obtain educational and employment progress updates
  • Attend all organizational, departmental, contractual program meetings, trainings and events
  • Update and submit caseload weekly reports

  • Perform other related duties as required

  MINIMUM QUALIFICATIONS AND COMPETENCIES

  • Associate’s Degree or High School Diploma or equivalent with at least one year of administrative or customer service experience
  • Proficiency with computer, common office equipment, and MS Office products required
  • Bilingual in English and Spanish (Preferred)
  • Knowledge of social services and workforce-related agencies and programs available in the community (Preferred)
  • Excellent oral and written communication, interpersonal skills, problem-solving, analytical skills, multi-tasking, organizational skills and time management
  • Must possess or be able to obtain a valid AZ state driver’s license and Arizona Level One Fingerprint Clearance Card
  • Able to react to change productively, work a flexible schedule when needed

  OTHER REQUIREMENTS

  • Ability to sit or stand for more than 8 hours per day
  • Bending, stooping and lifting up to 20 lbs. required to complete daily tasks.
  • Must be willing to work over time, if necessary
  • Must be willing to work occasionally after hours or on some Saturdays or Sundays for outreach
  • Ability to work under strict timelines

  TYPICAL WORKING CONDITIONS

  Work is performed in structured environments.

  LIMITATIONS AND DISCLAIMER

  This job description does not list every job responsibility and the employee may be asked to perform other duties as necessary. The individual’s performance will be based in part in her or his performance of the duties outlined in this job description. This job description is not a contract for employment and the individual or CPLC may terminate employment at any time for any reason. Furthermore, CPLC has the right to change this job description at any time.

  EMPOWERING LIVES THROUGH CONTINUOUS LEARNING

  Continuous Learning: All certifications related to the position at hire, or obtained while employed by CPLC, must be maintained. Candidate will be expected to participate in continuous learning opportunities to maintain competency and enhance skillset. Learning opportunities must be approved by supervisor.

  CPLC Mission, Vison and Values in Action: Our mission and purpose is to drive economic and political empowerment. We cannot achieve our vision of “Empowered Lives” without the full engaged participation of each employee. Each CPLC employee is expected to adhere not only to the CPLC Code of Conduct when acting on behalf of CPLC, but each employee is also expected to contribute to promoting and demonstrating CPLC’s Values in Action in their interactions with clients, other CPLC employees, CPLC stakeholders, and at any and all times representing CPLC.

  CPLC Values in Action

  (1) I deliver on my commitments

  (2) I bring innovative solutions and adapt to address challenges

  (3) I advance and own my professional and personal growth

  (4) I engage passionately and fully in advocating for, and responding to, the needs of our community

  (5) I demonstrate respect with honest and transparent communication

  (6) I protect CPLC resources as if they are my own

• About the company

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