• Job Description

  Req#: 862310400
  This position is located within Fleet and Family Readiness Program, Mid-Atlantic Fleet and Family Support Program for Naval Training Center, Great Lakes at Great Lakes, Illinois.
  
  Duties
  
  
  Duties include but not limited to:
  
  Library Front Desk / Customer Service Support (75%)
  - Welcomes patrons into the program area/library and ensures that patrons are authorized to uselibrary equipment and facilities.
  
  - Registers library users so that these patrons may borrow library materials.
  
  - Circulates library materials to patrons (checking library materials in and out) by using HQ approvedIntegrated Library Systems (ILS) software.
  
  - Removes items from the book drop daily and clears these items from patron accounts.
  
  - Reports high circulation items which are in poor condition or missing to supervisor.
  
  - Compiles weekly overdue reports and calls patrons regarding overdue items from report findings torequest that materials be returned. Reports overdue materials issues to supervisor for resolution.
  
  - Completes weekly, monthly and quarterly program and collection usage reports.- Assists with processing interlibrary loan requests.
  
  - Re-shelves new and returned library materials.
  
  - Responds to routine and non-technical requests for information and questions to access, identifyand/or locate virtual and physical library materials.
  
  - Assists with collection weeding projects.
  
  - Assists with patron computer usage and troubleshoots minor hardware and software issues.
  
  - Assists patrons with library equipment such as printers, copiers, computers, projectors, makerspaceand gaming devices.
  
  - Maintains a knowledge of current and upcoming library programs so that the incumbent mayrecommend these programs to patrons.
  
  - Maintains a knowledge of other MWR programs so that the incumbent may recommend theseprograms to library patrons.
  
  - Maintains library book displays.
  
  - Ensures that library print marketing materials are current and well-stocked in targeted areas on base(fitness, galleys, medical support offices, and NEX are examples).
  
  - Maintains knowledge of other programs' point of service for library program in acollocated areas, ensuring patrons receive assistance from all MWR front desk team members.
  
  - Sorts mail and checks magazines and newspapers as necessary.
  
  - Informs leadership and library teammates when supplies are getting low and need reordering.
  
  - Ensures cleanliness of the library building or designated space through general housekeeping such asdusting and vacuuming.
  
  - Completes required military and library trainings on time.
  
  - Promotes customer service awareness and demonstrates excellent customer service to allprofessional and patron contacts.
  
  Library Program Support (25%)
  
  - Assists library programmers with program preparations to include craft and decoration preparations.
  
  - Assists library programmers with program execution to include set-up, tear-down, and presentationsupport.
  
  - Assists program marketing by participating in library outreach activities. This may include takingthe lead in presenting library program information to different commands and at installationcommunity functions.
  
  - Researches current library program trends and recommends popular library programs to libraryleadership.
  
  
  Requirements
  
  
  • Must pass all applicable records and background check.
  • Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
  • Ability to lift, pull, push and carry 45 pounds.
  • Incumbent may be required to work early, late, and on weekends and holidays.
  • Must possess and maintain a valid and active U.S. driver’s license to drive a government vehicle in the performance of duties.
  • Starting May 7, 2025, non-affiliated individuals requesting access will need a REAL ID-compliant driver's license or another acceptable form of identification to access CNRMA Installations. (review required documents section for more information.)

• About the company

  The United States Department of the Navy is one of the three military departments within the Department of Defense of the United States of America. The Department of the Navy was established by an Act of Congress on 30 April 1798, to provide a government organizational structure to the United States Navy, the United States Marine Corps and, when directed by the President, the United States Coast Guard, as a service within the Department of the Navy, though each remain independent service branches.

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