• Job Description

  Req#: 517637

  ARIZONA DEPARTMENT OF REVENUE Funding Arizona’s future through excellence in innovation, exceptional customer service and public servant-led continuous improvement. All Arizona State employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government. Our goal is for every ADOR team member to reflect on individual and team performance, reduce waste, and commit to continuous improvement with sustainable progress. Through AMS, every ADOR team member seeks to understand customer needs, identify problems, improve processes, and measure results.

  LICENSING COORDINATOR
  

  Job Location:

  Address: 400 W. Congress Street, Tucson, AZ 85701

  Posting Details:

  Salary: $32,240
  

  Grade: 17
  

  Closing Date: June 23, 2023

  This position will have an in-office presence as business needs require, but does offer some remote work options at the supervisor and agency's discretion.

  Job Summary:

  Come join the Arizona Department of Revenue, one of the 2022 Top Companies to Work For in Arizona! We are committed to our team-based work environment and culture; one that is unlike any other in state government. The Arizona Department of Revenue (ADOR) is consistently striving to recruit team members who are committed to providing quality services to the citizens of Arizona and are passionate about creating solutions to the ever-evolving decisions faced within state government. If you have a passion for service and are driven to “make things better”, please apply to join the ADOR team and assist the Grand Canyon State by exemplifying our mission of “Serving Taxpayers.”
  
  The Arizona Department of Revenue is looking for a Licensing Coordinator to join the Tucson Licensing Division team! As a senior level technical expert, the Licensing Coordinator performs a complete range of customer service functions and engages in tasks similar to those of bookkeeping and accounting clerk leads. If you are looking for an opportunity to be a public servant to Arizona’s taxpayers please apply today!

  Job Duties:

  Essential duties and responsibilities include but are not limited to:
  -Directly receive payments in the form of cash, checks, and money orders from taxpayers and apply payments to accounts
  -Accept invoices, tax return documents, and issue receipts for payments made in person or through the mail
  -Perform the complete range of agency customer service functions, including providing assistance with complete Joint Tax Applications, Returns, Bonds, and Tobacco stamp orders
  -Responsible for researching and interpreting customer records and documentation in order to resolve the more complex customer complaints, issues, and inquiries regarding financial status
  -License and registration processing with associated fees and bonds
  -Prepare bank deposits and check for accuracy and error reconciliation
  -Create financial reports for revenue collected, voids, bank deposits, etc.
  -Document and report discrepancies for Accounts Receivable records to the agency controller

  Knowledge, Skills & Abilities (KSAs):

  Knowledge of:
  -Mathematics and grammar
  -Operating a computer and various software packages
  -Banking and cash balancing
  -Basic accounting
  
  Skilled in:
  -Customer service
  -Cashiering and calculating
  -Typing and data entry
  -Problem solving
  
  Ability to:
  -Balance cash
  -Think logically and analytically
  -Research
  -Communicate verbally and in writing
  -Create interpersonal relationships

  Selective Preference(s):

  -N/A

  Pre-Employment Requirements:

  The final candidate will be required to abide by the the following pre-employment checks:
  -Employment Verification and Reference Checks
  -State and Federal Criminal Background Check, including fingerprinting
  -Arizona Tax Filing Records Check
  -If applicable, ASEDRA Authorized Driver Identification Check

  Benefits:

  The State of Arizona provides a world class comprehensive benefits package including:
  -Paid time off for holidays, sick days, annual leave, military leave, bereavement leave, and civic duty leave
  -A robust and affordable insurance plan that includes medical, dental, vision, life insurance, short-term, and long-term disability options.
  -Higher education discounts for State employees and tuition reimbursement up to $5,250 per fiscal year, available to seek further career advancement or certification in Continuing Professional Education.
  -Work-life balance and additional options for life betterment such as the Infant at Work Program, State Wellness Program, Public Transit Discounts, Alternate Work Schedules, and Telework opportunities.

  For a complete list of benefits provided by The State of Arizona, please visit our benefits page

  Retirement:

  Top ranked Arizona State Retirement System (ASRS) provides 100% employer matched contributions (enrollment eligibility will be effective after 27 weeks of State employment). ASRS provides a lifelong benefit based on years of service earned, or worked, and your ending salary. Learn more about ASRS at: https://www.azasrs.gov/content/new-and-prospective-members.

  Contact Us:

  Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-716-6950. Requests should be made as early as possible to allow time to arrange the accommodation.
  
  Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.
  
  If you have any questions, please contact the ADOR Human Resources office at humanresources@azdor.gov or at 602-716-6950 for assistance.

• About the company

  Arizona is on a mission to become the #1 state in the nation in which to live, work, play, get an education, and retire. Arizona state government plays a vital role in making this happen, and in order to maximize our potential the State of Arizona must operate in way that demonstrates a business-like approach. We are looking for enthusiastic and talented people to join the team.

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