Tata Consultancy Services
Major Incident Management
This job is now closed
Job Description
- Req#: 322871
Job Title: Major Incident Management
Job Location: Bangalore
Experience Range: 4-6 yrs
Job description:
TCS has always been in the spotlight for being adept in the next big technologies. What we can offer you is a space to explore varied technologies and quench your techie soul.
What we are looking for:
"As a Major Incident Manager, your responsibilities will include:
• Managing Major Incidents, ensuring that they are logged, progressed, updated, authorised, expedited and resolved within the scope of the Service Level Agreement
o Using MIM experience to pro-actively support the management of High Severity Incidents (P1 and P2)
o Owneing the Major incident and driving it efficently on both Bridge call and Chat.
o Issuing communications during the progress of a Major Incident
o Identifying appropriate timelines and targets for recovery actions, feedback and communications
o Assessing and Agreeing Business Impact and Incident Severity Level.
o Ensuring that appropriate internal escalation occurs
o Ensuring that appropriate third party escalation occurs
o Assessing the need for appropriate handover of responsibilities to maintain optimum performance of the recovery team over an extended duration
o Highlighting risks and issues in actions identified during any Major Incident
o Evaluating recovery actions to ensure that a recovery plan exists or is being actively produced
o Suggesting workarounds and methods of speeding up the recovery of an incident
o Continually reviewing engagement within the recovery and identify any additional support teams, individuals or third parties who could add value or those that can be stood down
• Maintaining the Major Incident Management process
o Reviewing and updat
About the company
Tata Consultancy Services is an Indian multinational information technology services and consulting company headquartered in Mumbai, Maharashtra, India with its largest campus located in Chennai, Tamil Nadu, India.
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