• Job Description

  Req#: R202564326

  Company

  Cox Automotive - USA

  Job Family Group

  Customer Care Group

  Job Profile

  Manager, Client Relationship Management

  Management Level

  Manager - People Leader

  Flexible Work Option

  Can work remotely anywhere in the specified country

  Travel %

  Yes, 5% of the time

  Work Shift

  Day

  Compensation

  Compensation includes a base salary of $90,100.00 - $150,100.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

  Job Description

  Are you an explorer and adventurer at heart? Does breaking new ground and blazing unique paths resonate with you? If so, we might have a spot for you at Fleet Services by Cox Automotive as our new Manager of Client Relationships.

  Fleet Services by Cox Automotive is the leading provider of on-site mobile maintenance and repair services nationwide, and there’s never been a better time to join our ranks. If you’re looking for an inclusive company that’s stable, ethical, and sales-forward, keep reading. We might be a great match!

  What You’ll Do:

  The Manager of Client Relationships provides leadership and oversight to the Client Operational Excellence group. They will oversee the provision of advice, guidance, and support for business operations analysis and improvement over Client Operations Excellence. They will work with multiple cross-functional stakeholders at varying levels of management to identify, design, and implement operational improvements and help drive performance, decrease complexity, and increase effectiveness.

  You will determine, implement, track, and analyze business metrics/KPIs and the operations required to achieve those metrics. Develop actionable insights, exercise sound business judgment, and engage with management to focus and improve business operations. The Manager of Client Relationships will also advise client groups in support of the business unit’s strategic goals and financial plan.

  Additionally, this role will help meet Cox’s strategic goals by coordinating objectives, collaborating with business stakeholders, and aligning relevant resources. This role requires a strategic thinker with very strong management skills and an in-depth understanding of the Light, Medium, and Heavy-Duty vehicles and trailer parts business.

  Essential Responsibilities

  • Collects, monitors, and analyzes business performance data for diverse business process areas

  • Provides leadership for subordinate leaders and teams across the Client Op Excellence group.

  • Will work to eliminate friction and inefficiency between Sales and Operations

  • Works closely with operational and functional leaders to understand business and process methods, needs, issues, and challenges

  • Defines and develops process and operations improvement recommendations.

  • Oversees service provision to regional and global stakeholders, ensuring operations and services align, support, and deliver expected returns

  • Leverages performance and related data sources to assess trends and develop actionable insights for operational / service improvements, making recommendations to leadership

  • Leverages business intelligence and fact-based insights to drive decision-making

  • Determines the optimal resource mix for effective project delivery

  • Monitors Operations Management’s metrics to understand patterns and trends, identify cross-organizational issues, and develop data-based insights and recommendations to improve the department's methods and outcomes going forward

  • Develops, recommends, and oversees the implementation of functional process improvement initiatives

  • Assists with other duties and special projects as assigned.

  • Develops, leads, and ensures implementation of process improvements, new initiatives, and projects

  • Develop a culture of continuous improvement, always striving to develop the most consistent and efficient processes

  • Monitors service delivery, ensuring applied processes are effective, efficient, and in tune with changing organizational, structural, and other requirements

  What’s In It for You?

  Here’s a sneak peek of the benefits you could experience as a Cox employee:

  • A competitive salary and top-notch bonus/incentive plans.

  • A pro-sales culture that honors what salespeople (like you!) contribute to our success.

  • Exceptional work-life balance, flexible time-off policies and accommodating work schedules.

  • Comprehensive healthcare benefits, with multiple options for individuals and families.

  • Generous 401(k) retirement plans with company match.

  • Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.

  • Professional development and continuing education opportunities.

  • Access to financial wellness/planning resources.

  Check out all our benefits.

  Who You Are:

  Minimum Qualifications:

  • Bachelor’s degree in a related discipline and eight (8) years of experience in a related field. The right candidate could also have a different combination, such as a master’s degree and six (6) years of experience, a Ph.D. and up to three (3) years of experience, or twelve (12) years of experience in a related field.

  • 5+ years’ experience in a management or leadership role.

  • Experience in customer service, maintenance coordination, technician dispatching, Diesel technology, or a similar capacity.

  • An understanding of the Light, Medium, and Heavy-Duty vehicles and power, trailer, and body parts business

  Preferred Qualifications

  • Prior experience within the automotive industry

  • Proven ability to deliver high levels of customer service and communication capabilities with key stakeholders

  • Strong Excel and data entry skills, the ability to learn new platforms, and proficient use of Word and PowerPoint

  • Leadership skills, including demonstrated ability to coach by providing feedback to help others strengthen specific knowledge/skill areas needed to accomplish assigned tasks or solve a problem, motivate and provide guidance to others to ensure performance by clear expectations and goals.

  • Proven interpersonal and customer service skills with a track record of collaborating cross-functionally, building positive relationships, and becoming a trusted partner to relevant cross-functional partners

  • Strong communication skills and the ability to effectively interact and collaborate with all levels within the organization

  • Advanced organizational skills with exceptional follow-through and analytical skills, such as the ability to gather raw data and process that data into a meaningful form

  • Ability to work effectively in a fast-paced environment, under pressure, and able to shift priorities quickly to adapt to rapidly changing environments

  • Ability to work independently and collaboratively within a team environment and with all levels in the organization

  • Excellent problem-solving and prioritization skills with strong attention to detail

  • Proven ability to work with minimal direction, as well as be resourceful and independent in solving problems

  Fuel an amazing career with Cox Automotive Mobility Fleet Services. Apply today!

  Drug Testing

  To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

  Benefits

  The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

  About Us

  Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

  Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

  
  

  
  

  Application Deadline: 07/18/2025

• About the company

  Cox Communications, Inc. is an American digital cable television provider, telecommunications and home automation services.

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