Zillow Group
Manager, Customer Success
This job is now closed
Job Description
- Req#: P749246
Employer Industry: Real Estate Technology
Why consider this job opportunity:
- Salary up to $123,600 annually, depending on location
- Eligibility for equity awards based on experience and performance
- Opportunity for career advancement and growth within the organization
- Work remotely from any physical location within the U.S.
- Supportive and inclusive company culture recognized as one of the best workplaces
- Chance to make a meaningful impact on customer success and business outcomes
What to Expect (Job Responsibilities):
- Lead and develop a team of Customer Success Managers to drive activation, product adoption, retention, and expansion for Small Business and Mid-Market customers
- Establish and maintain an operating rhythm for account health inspections and next steps
- Coach team members using data and insights to enhance customer conversations and interactions
- Collaborate with Sales, Support, Marketing, and Product teams to deliver a seamless customer experience
- Hire, onboard, and develop talent to build a strong leadership bench within the organization
What is Required (Qualifications):
- Minimum of 5 years in customer success, account management, or B2B sales, with a focus on recurring-revenue or subscription business
- At least 2 years of people management experience leading Customer Success Managers or account managers
- Proven track record of driving adoption and growth through structured account management
- Strong analytical skills to prioritize metrics and make data-driven decisions
- Ability to operate in a multi-product environment and adapt to evolving business needs
How to Stand Out (Preferred Qualifications):
- Experience in the real estate industry is a plus, though not required
- Familiarity with structured account plans and value-based customer interactions
- Proven experience leading teams through change and building operational structure
#RealEstate #CustomerSuccess #RemoteWork #CareerGrowth #LeadershipOpportunity
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Zillow Group, Inc., com; David Beitel, Zillow's current chief technology officer; and Kristin Acker, Zillow's current senior vice president of experience design.
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