• Job Description

  Req#: R202557269

  Company

  Cox Communications, Inc.

  Job Family Group

  People Solutions

  Job Profile

  Learning & Development Manager

  Management Level

  Manager - Non People Leader

  Flexible Work Option

  Hybrid - Ability to work remotely part of the week

  Travel %

  Yes, 5% of the time

  Work Shift

  Day

  Compensation

  Compensation includes a base salary of $87,200.00 - $130,800.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

  Job Description

  The Manager, Learning & Development for Sales & Service will be responsible for creating and implementing effective learning strategies and training tactics to support frontline Sales and Service teams. This role will ensure that team members are equipped with the necessary skills and knowledge to achieve Sales and Service targets. The Manager will evaluate effectiveness through reporting and analytics, and collaborate to identify and prioritize learning needs, and design and deliver training content. Additionally, this role will support the development and implementation of ongoing training plans and explore new learning technologies to enhance the learning experience.

  What You’ll Do

  • Develop and deliver effective learning strategies and experiences for frontline Sales & Service leaders and team members.
  • Act as the liaison between Sales & Service leadership to identify training needs and ensure they are met.
  • Align and prioritize immediate learning needs in partnership with Strategy & Enablement and prepare for future business changes.
  • Effectively identify learning needs for employee development in terms of technical, procedural, behavioral, career, and other areas.
  • Complete proper analysis, design, development of content, documentation of project plans, and partner in implementation planning and evaluation strategy.
  • Collaborate with Training Delivery partners on training implementation plans and feedback cycle to drive continuous improvement.
  • Monitor, evaluate, and prepare presentations on learning effectiveness of training content and programs.
  • Utilize technologies and tools for content development effectively and share best practices with the team to enhance overall efficiency and quality.
  • Provide ongoing consultation on Learning & Development research, learning theory and technologies, instructional design, and learning technologies.
  • Perform other duties as requested.

  What’s In It For You

  At Cox, we reward your hard work with meaningful benefits.

  First, we offer a highly competitive compensation package, 401(k) with a generous company match, comprehensive healthcare, life, and disability benefits, plus numerous other benefits, including adoption assistance, pet insurance, and discounts on travel and cars!

  We value people more than technology. That means you’ll work within a culture and with a team that values your leadership, your experience, your contributions, and you – yes, you – as a person. We believe recognition is important, and Cox strives to celebrate those who help make us successful every day. We also encourage diversity and support inclusion; we want you to do you and feel comfortable doing so.

  We also offer boundless opportunities for growth; you can sharpen your skills, learn a new talent, join a mentoring program, even earn an advanced degree. You’ll find the potential for lateral or upward career growth within the Cox family businesses, including the innovative startups in transportation mobility, clean tech and more.

  Who You Are

  Minimum

  • Bachelor’s degree in a related discipline (i.e. Learning & Development, Adult Education, Organizational Development, Educational Studies, Instructional Design, Training Management, Communication, Business, etc.) and 6 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and 1 year of experience; or 10 years’ experience in a related field
  • Excellent communication, interpersonal, leadership, presentation, problem-solving, strategic thinking, and collaborative skills required to work effectively with teams throughout organization.
  • Requires strong knowledge of MS PowerPoint and Word, and familiarity with Articulate 360 and MS Excel
  • Requires knowledge of instructional design, project management, and adult learning principles.

  Preferred

  • Experience in Telecommunications desired
  • Prefer certification in CPTM, APTD, CPTD

  Benefits

  The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

  About Us

  Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

  Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

  
  

• About the company

  Cox Communications, Inc. is an American digital cable television provider, telecommunications and home automation services.

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